Return Policy

Our staff is strongly committed to excellent Customer Service. Please feel free to contact us if you experience any problems with your order or need any assistance.

If you ordered a wrong product and need to return it:

It is customer responsibility to check compatibility of acid, concentration, and temperature of the application with materials of heat exchanger before the purchase.

If you purchased a product in error, you must notify us by e-mail clearly stating your reasons for return within 5 business days from the date of delivery. Our Customer Service representative will contact you back with an RMA# and further instructions. The return product(s) must be in original manufacturer’s package, unopened, unused and undamaged. We recommend that you obtain a tracking number (delivery confirmation) from the carrier and insurance for items when shipping them back to us. Customer responsible for all shipping costs associated with a return.

Note that the product(s) must be send back to us within 30 days from the date of delivery in order to qualify for a return credit; 20% restocking fee will apply.

If the product you received is found to be defective:

REFER TO WARRANTY.

Please e-mail us the detailed description of your problem, so one of our representatives can contact you back with further instructions.

If the product you received was damaged in transit:

Upon delivery, carefully inspect shipping crates or cartons, protective covers and equipment for evidence of damage. Customer should note missing and/or damaged cartons on the delivery receipt and have delivery receipt signed by the representative of the transportation company.

If you sign the delivery slip and do not note any damage, the merchandise becomes your property, and the freight company will not allow a claim.

If unpacking discloses concealed damage from rough handling, the customer should request a concealed damage inspection from the transportation company.

We will aid you/your organization in any claim proceeding for shortages or damages in shipment, but it is the receiver’s responsibility to file claim with the carrier for damage or loss.

Special & custom orders:

Orders for custom, special or non-stocking parts and are non-returnable unless found defective. If a product is found to be defective, please refer to the appropriate part of this page for details. If a product is a special-order non-stocking item, it will be stated in the product's description.

Unforeseen circumstances:

We will communicate with customers in the event of unforeseen circumstances. Please feel free to contact us if you experience any problems with your order or need any assistance.