Return Policy

At Brazetek, we are committed to provide our customers with the highest level of service. If you experiencing issues with your order and need assistance, please feel free to contact us.

It is customer’s responsibility to check compatibility of fluids, their acidity, concentration, and application temperatures with materials and specifications of heat exchanger before the purchase.

All returns must be accompanied by an RMA# (Return Merchandise Authorization). Orders without RMA may delay processing and are subject to a 10% restocking fee. To obtain RMA number, contact Brazetek by phone or e-mail.

30-day Returns with No Restocking Fees:

Unless claimed as damaged or defective, returns must be submitted within 30 days from the date of the original delivery. Returns made after 30 days, but not later than 60 days are subject to a 15% restocking fee. Returns submitted after 60 days will be discarded and refused for processing.

All products must be in unused and undamaged condition unless claimed as defective (see “Defects” section for details) or damaged (see “Damaged in Shipping” section for details) respectively. Be sure to indicate the RMA# on the box or include it in the packaging with the product

Damaged in Shipping:

You must notify us of the damage within 3 business days from the date of the delivery. Our customer service representative will assist you with returning the damaged product for an exchange or a refund. If damage is reported after 3 days, it is the customer’s responsibility to claim this damage with the carrier (delivery company).


If product received is found to be defective, please refer to the warranty supplied with it to determine whether warranty still applies. If warranty applies, please contact our customer service for assistance and/or product replacement.

Custom orders:

Any orders for custom products not listed for sale at are non-cancellable and non-returnable unless damaged or defective (see appropriate section for details).

Unforeseen circumstances:

In the event or unforeseen circumstances not listed here, please contact our customer service and we will gladly assist you.