Shipping Policy offers free shipping on order within contiguous U.S. only. Orders outside these territories, including international orders, are subject to shipping charges.

Brazetek can ship orders only to valid physical addresses. We cannot and will not ship to PO Boxes and APO/FPO’s.


When your order is shipped, you should receive a notification e-mail containing the tracking information for your package. If you do not receive such notification, please contact our Customer Service for additional support.

International Orders

Customers are responsible for duties, taxes, brokerage fees and customs costs for all shipments outside US.

All prices listed are in US Dollars. It is the sole duty of the customer to pay for any expenses related to currency exchange rates.

To inquire about international shipping, please contact our Customer Service.

If the product you received was damaged in transit:

Upon delivery, carefully inspect shipping crates or cartons, protective covers and equipment for evidence of damage. Customer should note missing and/or damaged cartons on the delivery receipt and have delivery receipt signed by the representative of the transportation company.

If you sign the delivery slip and do not note any damage, the merchandise becomes your property, and the freight company will not allow a claim.

If unpacking discloses concealed damage from rough handling, the customer should request a concealed damage inspection from the transportation company.

We will aid you/your organization in any claim proceeding for shortages or damages in shipment, but it is the receiver’s responsibility to file claim with the carrier for damage or loss.